Background

CPD Home aims to:

• provide a high-quality, accredited learning program that supports the vertical integration of education, training, and career-long professional development of all medical practitioners
• direct subscribers to a vast pool of accredited CPD activities delivered by approved medical learning providers that meets a repertoire of learning needs
• measure subscriber CPD completion, tracking and compliance
• audit and reporting subscriber CPD compliance to Ahpra to meet the revised CPD Standard framework.

We understand that to achieve our aims we need to regularly review and update what we do and how we do it to ensure we continue to deliver our services to the standard required and expected of us.

CPD Home is committed to operating efficiently and effectively to meet the needs of our subscribers and certified learning providers, and our obligations as an accredited CPD Home. We see continuous improvement in the way we operate as essential to the success, and sustainability of our operations.

Purpose

To demonstrate our commitment to continuous quality improvement and how we intend delivering on it.

Objective

To guide our continuous improvement activities.

Scope

This policy applies to all aspects of CPD Home operations.

Definitions

Please refer to the Glossary for definition(s) of terms that apply to this policy.

Policy

CPD Home continually monitors all aspects of its business operations to identify and implement improvements aimed at ensuring the provision of efficient, effective and high-quality services.

CPD Home recognises that through review and continuous improvement we can:

• provide an account of our operations
• assess our achievements against our aims
• identify opportunities for improvement
• continue to respond to the requirements and expectations placed on us.

CPD Home is committed to:

• maintaining good governance processes
• maintaining a quality management system
• ensuring our learning program and support services are responsive to changing needs
• ensuring the satisfaction of our subscribers, learning providers and regulators
• creating a learning culture that welcomes input and feedback from across our operations
• strengthening operational sustainability through informed innovation.

Action