Background
The CPD Home Whistleblower Protection Policy is one of a number of policies and codes that promotes a culture of conducting the CPD Home business with honesty, fairness, and integrity.
Purpose
The aims of our policy are to:
- reinforce CPD Home and associated organisation’s commitment to identifying and responding to concerns and fostering a culture of continuous improvement
- encourage the reporting of suspected or actual wrongdoing
- provide guidance on how to raise concerns and how those concerns will be investigated
- reassure anyone who raises a concern that they can do so without fear of retaliation, even if they turn out to be mistaken).
Objective
To encourage and support those aware of or suspect a wrongdoing to report it, and to provide reassurance to those who do that CPD Home is committed to protecting their dignity, well-being, career, and good name.
Scope
This policy applies to:
- Doctorportal Learning Board members
- CPD Advisory Panel members
- all CPD Home staff, job candidates, student placements, trainees, contractors, subcontractors, volunteers and former employees
- subscribers and Certified Learning Providers
- a spouse, relative or dependant of any of the people listed above
CPD Home encourages anyone with knowledge or reasonable suspicion of reportable conduct to report it as soon as possible.
Definitions
Please refer to the Glossary for definition(s) of terms that apply to this policy.
Policy
Making a report Whistleblowers when notifying of a reportable conduct are requested to provide as much information as possible and any known details about the events underlying the report (e.g., date, time, location, name of person(s) involved, possible witnesses to the events, evidence of the events (e.g., documents, emails) and steps they may have already taken to report the matter elsewhere or to try resolve the concern). To help facilitate investigation of the reportable conduct, the whistleblower is encouraged to provide their name and a method for contacting them. This will enable the Whistleblower Investigation Officer to contact the whistleblower if they have any additional question and to update them on the progress of the investigation. There is no requirement for a whistleblower to identify themselves for their disclosure to qualify for protection under the Corporations Act or the Taxation Administration Act. Anonymous reports will be treated as seriously as any other allegation, but investigations may be limited if the person making the report is unable or unwilling to be interviewed. Any whistleblower wishing to remain anonymous is encouraged to use an anonymous email address to facilitate communication regarding the investigation of the matter. Our policy does not in any way restrict or diminish the right of any individual to make disclosures directly to relevant regulators.
Reporting channels CPD Home has several reporting channels. Employees are encouraged to use normal business channels first for issues relating to their own personal circumstances (e.g., employment matters), or where normal business procedures exist (e.g., operational risk or compliance issues), except where a whistleblower believes they may suffer personal disadvantage or wish to use the protections under this policy. Our policy establishes a dedicated whistleblowing channel in addition to those listed above. The alternate whistleblowing channel is to contact the Whistleblower Protection Officer. Should either of the above be implicated directly or indirectly in the whistleblower’s intended report they should instead refer the matter to the Doctorportal Learning Board Chair.
Investigating reports Investigations of reportable conduct will be conducted in a manner that is confidential, fair, and objective. Confidentiality extends to all information received from whistleblowers. All information will be held securely and in strict confidence. All reports received through whistleblowing channels are assigned to a suitable Whistleblower Investigation Officer.
Whistleblower protection CPD Home will not disclose the identity of or any information likely to identify the whistleblower unless:
- the whistleblower gives their consent
- the disclosure is required by law, or where CPD Home refers the matter to regulatory body, or
- the disclosure is necessary as part of the investigation process, including for the purposes of obtaining legal advice.
Whistleblowers will be protected from personal disadvantage or victimisation by CPD Home staff and/or decision makers, from having made a report. This protection extends to anyone else within or outside of the organisation who is assisting the investigation, as well as to the Whistleblower Investigation Officer. CPD Home will not tolerate any retaliatory action against a whistleblower including:
- dismissal or termination of services
- demotion
- denial of access to services or processes to which they have a right
- any form of discrimination or harassment
- current or future bias or threats of any kind.
Any retaliatory action will be treated seriously and may be considered a serious misconduct resulting in disciplinary action, which may include termination of employment or position within CPD Home. Note: This policy does not prevent the whistleblower being subject to:
- regular performance review or any reasonable management action, carried out in a reasonable manner, to manage their conduct or performance, or
- regular audit processes, if a CPD Home subscriber, or
- the consequences of any involvement in the reportable conduct disclosed.
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Action
All reports of alleged or suspected reportable conduct received by the Whistleblower Investigation Officer will be assessed to ascertain the seriousness of the report and to determine whether an investigation is required. Factors relating to the seriousness may include, but are not limited to the:
- gravity of the conduct itself
- context in which the conduct occurred
- extent of the potential or actual consequence(s)
- potential to expose systematic wrongdoing beyond the allegation made.
The Whistleblower Investigation Officer may decide not to investigate a report if it is considered that the:
- alleged conduct is not reportable conduct under this policy
- report is not made in good faith or is frivolous, vexatious or malicious
- report is made anonymously and there is insufficient information to undertake an investigation, or
- subject matter of the report has been or could be satisfactorily dealt with or resolved through another grievance or reporting procedure.
An investigation will generally be conducted if the matter is deemed to be serious. The Whistleblower Investigation Officer will determine the appropriate process for conducting the investigation. This may include whether an external investigator is warranted or where the reportable conduct is a criminal nature, the matter may be referred directly to the CPD Home legal counsel and/or appropriate authorities.
All investigations will be conducted in a fair, independent and timely manner that affords procedural fairness to all involved.
On completion of an investigation, a written report will be provided to the Doctorportal Learning Board Chair or if that is not appropriate to the AMA (WA) Board Chair. The report should:
- summarise the conduct of the investigation
- summarise the evidence collected
- detail any conclusions drawn
- make recommendations for the response of CPD Home, or if that is not appropriate to the Doctorportal Learning Board Chair.
CPD Home or if inappropriate, the Doctorportal Learning Board Chair will communicate the outcome of the investigation and any action to be taken by CPD Home in response. CPD Home will take any action appropriate, internally or externally, for addressing any wrongdoing. This may include any necessary disciplinary action of CPD Home Staff, referrals to external regulatory bodies, or reviewing CPD Home policies and processes to prevent a re-occurrence of the reportable conduct.
Compliance
If it is found that the whistleblower has knowingly made a false or vexatious report then that conduct itself will be considered a serious matter and may result in disciplinary action, including termination of employment.
Relevant Doctorportal Learning Board Committees charged with overseeing the whistleblower program, and the Risk and Compliance Committee will be provided updates on whistleblowing as relevant.
A breach of the policy may, in some circumstances, result in disciplinary action up to and including dismissal. Any report of breaches under the policy will be investigated.
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