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CFEP Surveys’ Multi-Source Feedback is a robust, evidence-based tool designed to help medical practitioners excel by providing comprehensive insights from both colleagues and patients, paired with the opportunity for their own self-reflection. This holistic 360-degree view of your performance highlights strengths and areas for improvement, to inform the development of a personal professional development plan, supporting your ongoing continuing professional development (CPD) and reinforcing your commitment to delivering the highest standards of care.

Multi-Source Feedback – Component 2: Patient Feedback

Patient Feedback is an essential element of the Multi-Source Feedback process, designed to gather meaningful feedback from patients on their experience with your care. It focuses on key areas such as communication, professionalism, and the interpersonal aspects of your practice that directly impact patient satisfaction. The questionnaire, which patients complete following their consultation, provides insights into how they perceive your care. This feedback helps identify areas where you excel and those where further development would be beneficial. By reflecting on this feedback, you can enhance your patient interactions and further strengthen your professional capabilities. The Patient Feedback tool is widely used across healthcare systems and is supported by extensive peer-reviewed publications validating its relevance and effectiveness. Engaging with Multi-Source Feedback – Patient Feedback not only supports professional development but also helps fulfil Continuing Professional Development (CPD) requirements, as recognised by the Medical Board of Australia and other key medical bodies.

CPD allocation for completing this activity: 1.5 hours Educational Activities, 10 hours Measuring Outcomes, and 4 hours Reviewing Performance.  

Learning Outcomes

1. Gain a clear understanding of how your patients view key aspects of your care, including communication, professionalism, and empathy
2. Recognise areas where you excel and identify opportunities to improve your patient interactions
3. Adjust your behaviours and communication styles based on feedback to provide a more positive patient experience
4. Complete an essential element of your CPD, as recognised by the Medical Board of Australia, ensuring continuous professional development and high standards of patient care.

Details

Cost: $225 (excl. GST)

Gain valuable insights into how patients perceive your care. Engage with Multi-Source Feedback – Patient Feedback to refine your communication, professionalism, and overall patient interactions. This is Component 2 of our comprehensive Multi-Source Feedback product. To explore how colleague perspectives can further enrich your service, click here to learn more about Component 1: Colleague Feedback.

Maximise the benefits of your Multi-Source Feedback with our expert-led debrief sessions, designed to support your continuous professional development and improve patient care.  Click here to find out more.

Disclaimer: Please note, once you click 'Register now' you will be leaving the AMA’s CPD Home website and entering a third-party education provider’s website. If you choose to register for this learning, you will need to provide some of your personal information directly to the third-party education provider. If you have any queries about how third-party education providers use, disclose or store your personal information, you should consult their privacy policy.

Upon completion, your CPD activity record may take up to 4 weeks to be reflected on your CPD Home Dashboard.